About Tata Protect
At Tata Motors, we're dedicated to enhancing your performance and profitability through our services and products built for your specific needs. We ensure your consistent business success through faster repairs, improved uptime, and prompt query resolution.
Our services are categorised according to requirements that may arise during transportation and deliveries. Explore the world of Tata Protect and choose the services that boost your business.
Host of services
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TATA Zippy
With TATA Zippy, we aim to address and resolve customer complaints within a maximum timeframe of 48 hours. We strive to deliver prompt and efficient assistance to our customers throughout their ownership journey.
Through this process, we provide customer and product support for our newly launched models, or our top three models based on volume within the country during the warranty period.
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TATA Shield
At Tata Motors, our utmost concern is to provide timely and efficient service to our valued customers during vehicle breakdowns.
We have implemented a comprehensive process with a commitment to ensure the shortest possible downtime for our customers' accidental vehicles.
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TATA Genuine Parts - Essential Parts Availability
Whether it's our newly launched models or our top three models based on volume, we understand the importance of having essential TATA Genuine Parts readily accessible when needed.
Our commitment is to ensure 100% availability of these crucial parts at our service stations to address customers’ vehicle maintenance and repair needs.
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TATA Alert
You can rely on our support to minimise the disruption caused by breakdowns with on-site breakdown assistance within 1 hour.
Through TATA Alert, we provide reliable on-site and breakdown assistance infrastructure at our workshops. Our objective is to provide quick assistance and repair vehicles within a maximum timeframe of 72 hours.
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Express Service
With our dedicated resources and efficient workflow, we aim to provide you with a seamless and expedited service experience.
Express Service has been created with a strong focus on caring for our customers and ensuring the shortest possible downtime for selected scheduled services and minor repair jobs.
We achieve this with dedicated express bays, special tools, exclusive manpower, and readily available parts in our authorised workshops.
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Value-Added Services
Our Value-Added Services are created with genuine care for our customers, and to effectively manage the maintenance and upkeep of their vehicles.
With comprehensive AMC (Annual Maintenance Contract) or service packages, we cater to the specific needs of your vehicle.
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Customer Complaint Resolution
We carefully monitor each complaint with a dedicated timeline for satisfactory resolution.
We have established a customer-centric process to ensure that every complaint receives the necessary attention. All customer complaints received through email, phone, Facebook, or other channels are actively registered with our Customer Assistance Centre (CAC).
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Customer Helpline
Our 24*7 Customer Helpline provides prompt assistance for effective resolution of your queries. Whether you have questions about purchasing a new vehicle or concerns about an existing one, our Customer Helpline is always ready to assist.
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Wide Network Coverage
Our nationwide presence allows us to deliver quality and swift assistance during emergencies. With our extensive network of service dealership centres, professional vehicle care is readily available.
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Skilled Technicians
Our team of certified and experienced technicians is fully equipped to deliver expert vehicle care. From routine maintenance to complex repairs, you can rely on our skilled technicians for top-notch service.
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Transparent Communication
Whether you want to know the status of your vehicle, our services, or associated costs, you can trust us to provide accurate information and maintain transparency.
With TATA Zippy, we aim to address and resolve customer complaints within a maximum timeframe of 48 hours. We strive to deliver prompt and efficient assistance to our customers throughout their ownership journey.
Through this process, we provide customer and product support for our newly launched models, or our top three models based on volume within the country during the warranty period.
At Tata Motors, our utmost concern is to provide timely and efficient service to our valued customers during vehicle breakdowns.
We have implemented a comprehensive process with a commitment to ensure the shortest possible downtime for our customers' accidental vehicles.
Whether it's our newly launched models or our top three models based on volume, we understand the importance of having essential TATA Genuine Parts readily accessible when needed.
Our commitment is to ensure 100% availability of these crucial parts at our service stations to address customers’ vehicle maintenance and repair needs.
You can rely on our support to minimise the disruption caused by breakdowns with on-site breakdown assistance within 1 hour.
Through TATA Alert, we provide reliable on-site and breakdown assistance infrastructure at our workshops. Our objective is to provide quick assistance and repair vehicles within a maximum timeframe of 72 hours.
With our dedicated resources and efficient workflow, we aim to provide you with a seamless and expedited service experience.
Express Service has been created with a strong focus on caring for our customers and ensuring the shortest possible downtime for selected scheduled services and minor repair jobs.
We achieve this with dedicated express bays, special tools, exclusive manpower, and readily available parts in our authorised workshops.
Our Value-Added Services are created with genuine care for our customers, and to effectively manage the maintenance and upkeep of their vehicles.
With comprehensive AMC (Annual Maintenance Contract) or service packages, we cater to the specific needs of your vehicle.
We carefully monitor each complaint with a dedicated timeline for satisfactory resolution.
We have established a customer-centric process to ensure that every complaint receives the necessary attention. All customer complaints received through email, phone, Facebook, or other channels are actively registered with our Customer Assistance Centre (CAC).
Our 24*7 Customer Helpline provides prompt assistance for effective resolution of your queries. Whether you have questions about purchasing a new vehicle or concerns about an existing one, our Customer Helpline is always ready to assist.
Our team of certified and experienced technicians is fully equipped to deliver expert vehicle care. From routine maintenance to complex repairs, you can rely on our skilled technicians for top-notch service.
